Services and Policies

Customer Service

DreamsComeTrueJewelry.com customer service goal is simple: We are committed to providing our customers total satisfaction. You can contact us for questions at service@dreamscometruejewelry.com or call Toll Free (866) 446-5819. Please feel free to drop us a line to share your thoughts on our store, all comments are welcomed.


Shipping

Our reconditioned jewelry and new jewelry ship from different locations. In most cases orders will ship within 24 to 48 hours. Some new items can take longer and in this case we will inform you via email and phone if possible. Shipping of custom jewelry pieces i.e. engraving and dog tags are covered in the item description. In some instances, we may have to interrupt the process to obtain a signed credit card receipt or proof of identity / card ownership.


Free Shipping

We offer free ground shipping with a purchase of $11,100.00 or more from Dreams Come True Jewelry. We wish you a pleasant shopping experience and pray God's blessings upon you, your family and friends. We ask that you call or use the contact form to obtain a discount code for this.